Overview

What Is Individual Billing Services?
SHPS is a third-party administrator of Individual Billing Services. We contract with employers to process the payment of insurance premiums and other benefit programs on behalf of retired, furloughed, or any other employee on a leave of absence. SHPS will:

• accept and process enrollment forms;
• mail your billing statements;
• collect your payments;
• report your eligibility information to the insurance company or other benefit provider;
• send notification when your eligibility expires or coverage terminates for non-payment; and
• provide customer service.

Please note that SHPS is not an insurance company and does not process your insurance claims.

Already enrolled in Individual Billing Services? Log into your account.

Billing Process
SHPS will send a billing statement to your home address each month, approximately two weeks before the due date. The billing statement shows the amount due, the due date, the grace period, and the terms of payment. Billing statements are mailed each month as a reminder to pay your premium. It is your responsibility to remit the full monthly premium within the applicable grace period, even when you do not receive a billing statement.

Payment Collection
SHPS accepts payment by two methods:

• Electronic Online Payment via your mySHPS account; or
• Check or money order payment mailed to the address shown on your monthly bill.

When SHPS receives your payment, we forward your eligibility information to your insurance company or other benefit vendor.